The logistics.

Dispatched from Reno within 24 to 48 hours of payment confirmation. Clean outer carton, insulated inner pack, and cold-chain handling where liquids require it.

01How fast does an order leave the laboratory?+

Orders confirmed before 14:00 PT usually move same day. Everything else leaves inside 48 hours. Tracking is sent as soon as the dispatch record is closed.

02What does the package look like?+

A plain outer carton with a neutral return label. Inside are the product, packing protection, printed certificate, and temperature-conscious handling where needed.

03Which products ship cold?+

Nasal sprays and other liquid formats receive cold-conscious packing. Lyophilized powder generally ships ambient.

04Do you ship internationally?+

Yes. International orders are handled with express carriers and the buyer remains responsible for local import rules.

05What about tracking?+

Domestic orders use USPS Priority or UPS Ground. International orders use DHL Express when applicable. If tracking does not move within 48 hours, contact support.

Crypto-only checkout, clearer presentation, and faster confirmation once the payment is received on the selected chain.

01Which cryptocurrencies do you accept?+

BTC, ETH, USDC ERC-20, SOL, and USDC SPL. Use the wallet string or QR code shown at checkout.

02Why crypto only?+

It clears quickly, removes card processor instability from the category, and keeps fulfillment tied to a confirmed transaction.

03Can I pay by card?+

No. Checkout is crypto-only at the moment.

04What discount codes are active right now?+

Active codes: FIRST10 (10% off first order), BULK15 (15% off 3+ items), TITAN20 (20% off orders over $250), VIP25 (25% VIP). FIRST10 is sent automatically when you subscribe on the homepage. Codes do not stack.

05Is there a volume contract for laboratories?+

Yes. Email [email protected] with compound list, quantity, and cadence for a standing quote.

Because the products are sold for research use only, the returns policy is built around quality incidents and shipment issues, not casual restocking.

01What is your returns policy?+

If a product arrives broken, mislabeled, or fails visual inspection, email support within 48 hours with photos and the order can be replaced.

02What if the certificate does not match the bottle?+

Hold the product and email QA immediately. That is treated as a quality incident and reviewed urgently.

03What if the peptide fails my own in-house assay?+

Send the chromatogram and method. Titan will compare against the retained sample and review whether a replacement batch is warranted.

04What if the package is lost?+

If tracking shows delivered but the package is missing, open a carrier claim and copy [email protected] so the file can be tracked on our side too.